Legal and Account Security FAQ
We collect your name, date of birth, email, phone number and payment wallet details. This information is required to verify your identity and process deposits and withdrawals. We do not sell your data to third parties and only use it to operate your account and comply with local regulations.
Log into your account and go to Account & Security in your profile menu. You can update your email and phone number directly. For changes to your legal name or date of birth, contact our support team with a copy of your ID to verify the request.
Open your account and navigate to the History or Transactions section in the main menu. You'll see all deposits, withdrawals and gaming activity with timestamps. Players in Makassar, Denpasar and across Indonesia can access this from mobile or desktop within seconds.
Yes. Every withdrawal goes through verification to confirm your account ownership and check that the destination wallet is registered under your name. This protects you from unauthorized transfers. Verified withdrawals via DANA, OVO, GoPay and QRIS typically complete within minutes.
Go to the login page and select 'Forgot Password' to reset it via your registered email. If you suspect unauthorized access, contact our support team immediately through live chat. We can lock your account while we investigate and help you regain full control.
We process deposits and withdrawals through local payment rails — DANA, OVO, GoPay and QRIS — in compliance with local banking and regional rules. Where local law permits our services, we operate transparently. If access or eligibility questions arise, our support team can explain what applies to your location.
We retain transaction records and account details for as long as required by local law and for dispute resolution purposes. Once that period ends, personal data is securely deleted. You can request deletion earlier by contacting our support team, subject to regulatory retention requirements.
